Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • All notices from My Pool Professor to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to My Pool Professor shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    13217 Choptank Road
    Middle River, Maryland 21220

    Delivery shall be deemed to have been made by You to My Pool Professor five (5) days after the date sent.



  • Copyright
  • All content appearing on this Web site is the property of:

    My Pool Professor
    13217 Choptank Road
    Middle River, Maryland 21220

    Copyright © 2013-2020 My Pool Professor. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2013-2020 My Pool Professor. All rights reserved.



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by My Pool Professor. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of My Pool Professor or any third party, except as expressly granted herein.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. My Pool Professor and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if My Pool Professor believes that customer conduct violates applicable law or is harmful to the interests of My Pool Professor and its subsidiaries.



  • Privacy Policy
  • My Pool Professor use of personal information that you may submit to My Pool Professor through this Web site is governed by the My Pool Professor Privacy Policy.



  • Consumer Agreement
  • CLASS & CANCELLATION POLICY
    ACKNOWLEDGEMENT
    In order to register for a class, you must acknowledge you have received, read, understood, and agree to the terms in our Class Cancellation Policies found here:
    Further, you understand and agree you will NOT be eligible for a refund if the participant for whom you are purchasing a seat in the class is unsuccessful and does not earn a certificate. You also understand and agree you will NOT be eligible for a refund after 24 hours has passed since you registered and paid for a class.
    ​I also understand that my class may be cancelled due to low enrollment. If this occurs, you will have the option of a refund or to be rescheduled to a new set of dates.
    Your registration and payment will serve as official acknowledgment of all terms and conditions listed in our Class & Cancellation Policies.
     
     
    I Acknowledge and Agree to the Terms and Conditions in the 
    Class & Cancellation Policies.



  • Miscellaneous
  • CLASS & COMPANY POLICIES 

    CANCELLATION POLICIES:

    Low Enrollment Cancellation

    Water Safety Consulting & Pool Management LLC makes every effort to promote scheduled classes. That said, we reserve the right to cancel a class due to low enrollment. For Lifeguarding classes, the American Red Cross MANDATES a minimum number of participants for a class to be conducted. In the case of a class cancellation, any student who has paid for a class will receive priority enrollment in the next available class within the next two weeks and within a 25 mile radius of the customer. 

    Student Cancellation

    If a student cancels within 24 hours of their registration (this means within 24 hours of registering. It does NOT MEAN WITHIN 24 HOURS OF THE COURSE TAKING PLACE), they are entitled to a refund minus a $55 administrative fee. After the 24-hour cancellation period, REFUNDS ARE NOT AVAILABLE. This policy only applies to cancellations prior to the scheduled class meeting. If the student does not show up or does not call prior to the class, the Student No-Show policy applies. Notification of cancellation must be made via email or telephone call/voicemail. 

    Emergency Cancellation

    If a class is cancelled due to severe weather, instructor illness/injury, family emergencies or any unexpected emergency, registered students will receive priority enrollment in the next available class. If there are no available classes in the next two weeks within a 25 miles radius of the customer, students will be eligible for a full refund.

    REGISTRATION AND ATTENDANCE POLICIES:

    Student No-Show

    Students who do not attend a scheduled class session are NOT ELIGIBLE FOR A REFUND. Special exceptions may be considered on a case-by-case basis. 

    Student Retake Policy

    If a student fails a class (skills check, written test or online portion), no certification will be provided. NO REFUNDS WILL BE PROVIDED. The student has the option of taking the class again at 50% of the cost.

    Attendance

    Students registered for full, in-person classes must arrive on time and be present for the entire class to receive a certification. Students arriving more than 15 (fifteen) minutes late may be denied entry. Skills check sessions only have a 5-minute grace period. After 5-minutes, students will be denied entry and will have to reschedule their skills check session.

     

    Refresher/Recertification/Review Course Policy

    If you are a new student or have a certification card that HAS expired more than 30 days ago, you must take the full certification class. If you have a current, NON-EXPIRED or expired within 30 days, certification card, you are eligible to take the recertification course. You must present your current certification card to your instructor at your first in-person session.

     

    ADA COMPLIANCE POLICIES:

    Effective January 26, 1992, the Americans with Disabilities Act (ADA) bars discrimination against persons with disabilities in places of public accommodation. Title III of the law bars private entities (schools, banks, restaurants, social service agencies, offices, retail sales establishments, etc.) from discriminating against individuals with disabilities in the provision of their goods and services. Individuals with qualifying physical or mental disabilities will not be denied participation in the goods, services, facilities, advantages or accommodations offered to the public. As a place of public accommodation, we will not discriminate against any patrons, clients, invitees or guests on the basis, of real or perceived qualifying disabilities. Specifically:

    • We will allow access to anyone seeking admission to a course (provided prerequisites are satisfied) regardless of real or perceived inability to participate in or pass the course.
    • We will allow participants in every course to participate within the limits of their ability and learn as much as they can. For some people, certification may not be important. For those individuals, focus on helping them to learn as much as possible.
    • If there is a request for accommodation, we will discuss possible solutions with the individual or his or her guardian, and if the individual prefers and provides permission, a medical provider. Accommodations may need to be arranged in advance and will be done so in compliance with all federal, state and local laws. We may not provide the accommodation preferred by the individual as, long as the accommodation offered is reasonable (i.e., building a permanent ramp into a pool versus using a swing-arm harness). We will seek to first cover the costs for reasonable accommodation without a surcharge but may offer the option for students to pay a portion or all, of unreasonable accommodations if they should choose.
    • We will certify each participant who can meet course skill and knowledge testing objectives.
    • We will use available resources to assist people with special needs.